|Ruleset Criteria, Group Enrollment, Ruleset Enrollment, Rule, Rules, Cascading, Rules Not Applied|
You have setup enrollment ruleset criteria on your courses and/or groups, but the users that meet the ruleset criteria are not receiving the course enrollments as expected.
To troubleshoot, review the items below:
Open the "rule" tab on the ruleset enrollment and confirm that the correct field is selected within the rule criteria. Often times, there is a user-defined field whose label is the same as another pre-defined field. For example, if the label for field02 is “Group”, the LMS Administrator may accidentally select this field instead of the actual Group field.
If you notice that your rules are correct but still aren’t being cascaded, it’s a good idea to go to the ruleset and re-save it. Occasionally resaving the rules in the ruleset will push this through the system and start the cascading process.